TERMS AND CONDITIONS
1. Agreement to Terms
By accessing or using Catering Me's website or mobile application, you agree to abide by these Terms and Conditions, which govern your use of our services, as well as any orders placed through our platform.
2. Payment and Invoices
- All payments for orders are due at the time of purchase, unless otherwise specified.
- Payments must be made within the specified time frame on invoices.
- Any outstanding payments beyond 60 days may be referred to a debt recovery service, and the customer will be responsible for any associated legal costs.
- If withholding taxes apply in your jurisdiction, the customer is responsible for paying these taxes directly to the authorities. The total invoice amount remains due to Catering Me without deductions for tax-related charges.
3. Service Delivery
Catering Me strives to provide timely and accurate delivery of food and grocery orders, but we do not guarantee specific delivery times. Delays may occur due to factors outside our control, such as weather or vendor delays.
4. Claims and Disputes
- Any claims related to delivery issues or product quality must be reported within 8 days of the delivery date.
- Claims should be submitted via a formal written notice to our registered office.
5. Limitation of Liability
Catering Me is not liable for any indirect, incidental, or consequential damages resulting from the use of our services, including issues caused by delays, food quality, or errors in order fulfillment. Our liability is limited to the cost of the goods ordered.
6. Governing Law
These Terms and Conditions are governed by the laws of Bangladesh & Saudi Arabia.
7. Account Termination
Catering Me reserves the right to suspend or terminate your account if you violate these Terms and Conditions or engage in fraudulent activities.
8. Service Modifications
We may modify or discontinue any part of our services at any time without prior notice. We are not liable for any interruptions or changes to the services provided.